The building provides eight teller stations, a drive-thru window, a customer vault and lounge. Other customer service areas include a night deposit box and an automatic teller machine. A community meeting room is available for use by customers of the bank.
Administrative areas include loan offices, administrative and clerical areas, a kitchen and employee lounge area and a board room.
The success of the project was recognized by the American Institute of Architects, East Tennessee Chapter and the Tennessee Masonry Institute with a Bronze Medal for design.